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Domestic Shipping Policy Shipment
Processing TIme
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
Estimated delivery time
Shipment cost
Free Economy
5-7 business days
Free
Priority Mail
3-4 business days
Calculated at checkout
UPS Ground
3-5 business days
Calculated at checkout
* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
Christmas by Krebs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Christmas by Krebs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 30 days from the date of purchase.
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** Seasonal Return Policy - Due to the nature of our business, any orders placed 15 days prior to December 24th are non-refundable and become final at the time the order is processed.
** No Return Policy - Please note that due necessary health and safety precautions, all PPE products including face shields are final sale. These items are non refundable and non returnable. Shipping & handling is non refundable. Any shipping delays are fully responsible by shipping courier.
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All merchandise returned must be in its original condition with your sales receipt.
Shipping and handling charges are non-refundable unless the return is a result of our error.Customer is responsible for all shipping charges on returns and/or exchanges.Merchandise refunds will only be made in the original form of payment. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.Without a receipt we will exchange merchandise returned in its original condition, at current selling price, for merchandise or merchandise credit only.Christmas by Krebs stands behind the quality ornaments that we sell. However, if you do have a defective item, a claim must be submitted via email within 30 days of shipment. The damaged product must exceed more than 10% of your total order without freight cost. If the damage is in excess of 10%, customers must send pictures of the damages via email toinformation@christmasbykrebs.com Upon receipt of the product images and claim, we will make an assessment on damages. Do not return product to us without prior approval. If your claim is approved, a refund will be issued for the cost of the product only. If you have any questions regarding the damage claims process, do not hesitate to call us at 1-800-CHRISTMAS (247-4786).All sales are final on personalized items, with the exception of a factory misprint.Due to the nature of our business, any orders placed 15 days prior to December 24thare non-refundable and become final at the time the order is processed.
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