Refund Policy

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Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 30 days from the date of purchase. All merchandise returned must be in its original condition with your sales receipt.

  • Shipping and handling charges are non-refundable unless the return is a result of our error.
  • Merchandise refunds will only be made in the original form of payment. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.
  • Without a receipt we will exchange merchandise returned in its original condition, at current selling price, for merchandise or merchandise credit only.
  • Any item damaged in shipping will be subject to a full refund or exchange. In the event that an item has been damaged in shipping, please email proof of damage to information@christmasbykrebs.com and a refund or exchange will be processed immediately.
  • Due to the nature of our business, any orders placed 15 days prior to December 24th are non-refundable and become final at the time the order is processed.


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