How do I find a specific item?

  • You may search for an item using the keyword search box located in the top right corner of the website. You can search by item number, item name or keywords. This will give you all items relevant to your desired search.

What is your privacy policy?

  • Click here to view our privacy policy.

Is ordering from your site secure?

  • Please be assured that all personal and payment information will be kept secure and will be transmitted using industry standard encryption. For added security, credit card numbers will not be stored by Christmas by Krebs.

When will my order be processed?

  • All orders placed during business hours (Monday-Friday 7:00A.M.- 4:00P.M. CST) will be processed immediately. Orders placed outside this window will be processed the next business day.

I am having difficulty placing my order online.

  • If you experience any difficulty placing your order online, or otherwise require assistance, send us an email at information@christmasbykrebs.comor call our friendly Customer Service Department at  1-800-Christmas (800-247-4786).

What is the return/refund policy?

  • Click here to view our return policy.

Can I change information on a personalized item?

  • Please double check spelling and dates before you place an order. If you need to revise any personalization on an order already placed, please email us at information@christmasbykrebs.comand type REVISE PERSONALIZATION in the subject line. In the email message please include your billing name and address and the ornament description and the correct spelling or phone us at 1-800-Christmas as soon as possible and we will make every effort to revise your order. As long as your order has not entered the personalization process, our Customer Service team may be able to make some modifications to your order to correct any spelling or date errors.

I am missing an item/received the wrong item.

  • Please contact our Customer Service department at 1-800-christmasor email us at information@christmasbykrebs.com  with your order number, name, address and details on the item you are missing from your order. If you would like the item sent to you and the requested item is in stock, we will ship it to you immediately. Please check the invoice/packing slip that was included with your shipment. If you have not been charged for the item your credit card will be charged for the second shipment.

Can I ship an item to another address?

  • Yes, you can.

          Your ship-to address can be different from your billing address. (Your billing address must match your credit card given). However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you will need to place two orders.

Do you ship outside of the U.S.?

  • Christmas by Krebs is happy to ship outside the United States. Higher shipping rates may apply.